Transportation

Our caring drivers will pick you up at your designated time, to get you to and from your destination in a timely manner.

Should a volunteer driver not be available, we may be able to provide you with a voucher to use for a taxi cab ride.

Our general guidelines are:

• You must be a senior, an adult with disabilities or otherwise unable to take public transportation
• You must be a Gaithersburg HELP service area resident
• Transportation scheduling is done by telephone. Please call with your ride request as soon as possible, between the hours of 8:00am-5:00pm, and at least 48 hours (2 business days) before transportation is needed. Sorry, we cannot serve you without adequate time to attempt to find a driver.
• You must be available by phone so we can verify your information before we schedule your ride.
• Your medical appointment or service agency destination must be within a 20 mile driving distance of downtown Gaithersburg.
• Taxi rides may only be granted for the local area (distances up to 10 miles) and only if we cannot find a volunteer driver for your ride. This effectively limits taxi destinations to Gaithersburg, Germantown, and North Rockville.
• Taxi rides are limited to one-way or round trip to and/or from a single destination, i.e. multiple stops are not permitted.
• Clients may receive up to 18 rides per calendar year.
• Rides are no cost to you, but you are responsible for any parking fees where applicable. Please be prepared to pay cash or credit/debit card for any facilities that charge for parking and do not validate.